As you know, we recently joined forces with SumUp, the leader in digital payment.
Our two brands share the mission of providing unrivalled support for our merchants and creating transformative experiences for end-users for businesses of all shapes and sizes.
We will benefit from SumUp’s vast range of innovative payment solutions and we will work together to offer you a seamless, integrated experience connecting our POS tools with the powerful payment products offered only by SumUp.
We imagine you must have a lot of questions in mind, so we tried to anticipate them all here… ?
What does this mean for you? What is going to change ?
You will continue to use our POS solution as normal. From mid-October, as we undergo our rebranding to match SumUp identity, you will experience a change in the look and feel of our existing tools to enable you a more comprehensive one-platform experience. The interface of solutions like the back office, website and app will become more and more intuitive and champion simplicity to reflect the new and improved SumUp POS product and brand.
What happens to my support team ? Who do I need to contact for support?
Your customer team will stay put, so you will be experiencing the same local assistance as it is today. You can reach out to customer service as you always do via the chat on your app, via your back-office or at support.caisse@sumup.fr, for any POS-related queries.
What happens to all of my existing integrations?
Nothing will change to your integrations, as we will continue to use Tiller existing products and technology. You can use the same processes to get support for integrations.
I want to use more of SumUp’s products, where can I find more information about their products and offers?
You can check the SumUp website or contact customer support to get information on any promotions or offers.
I have deleted my app and now I can’t find Tiller in the app store. What should I do?
You can simply search for SumUp Point of Sale on the app store.
I have a long-term contract with Tiller. What happens to my contract with Tiller when it becomes SumUp Point of Sale?
Your contract remains the same, as does the amount we charge every month.
Where do I log in to my back office/cloud?
You can still access the back office via https://app.tillersystems.com/, as you do today.
Who is SumUp and why should I trust them?
Founded in 2012, SumUp is a payment service provider with over 3 million merchants today. SumUp’s mission is to empower small businesses around the globe, giving them access to the tools they need to be successful in doing what they love. From street food vendors to salon owners, SumUp focuses on creating technology that anyone can use, whether you’re a one-person show or a team. You can trust SumUp to provide you with secure payments, reliable technology and personal support.
What happens to my data? Is my data still safe?
Your data will continue to be stored in the same, secure way, as it is today.
What if I use a different card reader that is not from SumUp?
You can continue to use your existing card reader, as you have done in the past.
Will I be required to use SumUp payment solutions going forward?
You can continue to use your existing payment provider. If you choose to consider using a SumUp Card Reader, you will benefit from a faster payment experience. Your tickets will automatically be sent to your payment terminal and printed on your Epson printer. There will be more updates like these in the future to make your experience even simpler.
I want to use Tiller, but do not want to use SumUp. What are my options?
Your product and customer experience will remain the same (with upcoming improvements to both…!) You can also have access to SumUp products to help your business grow even more.
If you have any concerns or extra questions about the merger, please don’t hesitate to contact our customer support team at support.caisse@sumup.fr
Your SumUp team