SumUp POS

BACK OFFICE- GENERAL 24

• LOG IN/OUT- How to connect to the back office ?
• LOG IN/OUT -Forgotten password - How to get and change your password?
• INFORMATION- How to modify your establishment's information.
• INFORMATION - How to add your establishment's logo on the ticket?
• USERS- How to create a new user and give it the permission to access the back office?

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APP - ORDERING SCREEN 19

• ORDER - How to take an order?
• ORDER - How to change the name of an order?
• ORDER - How to change the number of covers in an order?
• ORDER - How to link an order to a table?
• ORDER - How to associate an order to a customer?

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HARDWARE AND INSTALLATION 21

• APPLICATION - How to download the application?
• PRINTER - How to connect the Epson printer to the iPad?
• PRINTER - How to associate a role to your printer?
• ROUTER - How to install the router and connect it to SumUp wifi network?
• PRINTER - How to launch a printing test?

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APP- PAYMENT SCREEN 25

• CALCULATOR - How to use the calculator?
• PROVISIONAL TICKET - How to print a provisional ticket?
• ORDER - How to cancel an order?
• FAST PAYMENT - How to activate the fast payment?
• PAYMENT - How to divide a payment?

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APP - CUSTOMER ACCOUNTS 7

• CUSTOMER ACCOUNT - What is the Customer Account feature and how do I activate it in SumUp?
• CUSTOMER ACCOUNT - How do I create a Customer Account for my client?
• CUSTOMER ACCOUNT - How do I register an order as a debt in a Customer Account?
• CUSTOMER ACCOUNT - How can I view the details of an order paid for in a customer account and print a summary ticket?
• CUSTOMER ACCOUNT - How do I cash in the total credit’s of my customer on his account?

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APP- SETTING SCREEN 17

• TRAINING MODE - How does the training mode works and how to activate it?
• LOGIN/LOGOUT - How to login/logout of your Tiller App?
• BACK OFFICE - How to access the Back Office from the application?
• SETTINGS - How to access to the Settings of your SumUp App?
• Z TICKET - How to reprint your Z ticket per till?

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APP - DAILY STOCK 1

• STOCK - how do I use Stock?

APP- TABLE PLAN (MAIN SCREEN) 5

• TABLE PLAN -How to create / modify the seating plan?
• TABLE PLAN -How to merge / split your tables?
• TABLE PLAN -What is the meaning of the colours associated to any table?
• RESERVATIONS - How to make a reservation? How to assign it to a table?
• RESERVATION - How to cancel a reservation ?

APP - IPAD MASTER 2

• Master iPad – Synchronization & Printers
• Master iPad for Delivery

BACK OFFICE - Reports / Analytics 26

• DASHBOARD - How to get an overview of your stores performance using the Dashboard?
• DASHBOARD - How to view your data if you have several establishments?
• DASHBOARD - How to read the CSV export
• CURRENT TILL REPORT - How to monitor the activity of the open till of your stores using the Current Till Report ?
• DASHBOARD - How to align your report data with the opening and closing times of your till

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BACK OFFICE - Products / Options / Menus / Meals 16

• PRODUCTS - How to create a new product? How to edit, delete and deactivate it?
• PRODUCTS - How to change the order of a category in the product list?
• OPTIONS - How to add a new option? How to edit/delete an option?
• OPTIONS - How to activate an option on a product?
• MENUS - How to create a new menu for your establishment?

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ONLINE DELIVERY / CLICK&COLLECT ORDERS 26

• PRODUCT - How do I edit my product information to change its appearance on my online menu?
• Where do my orders for delivery / click&collect appear on the iPad?
• How can I be informed when I have a new delivery / click&collect order on the application?
• How to differentiate a new delivery/click&collect order from a delivery/click&collect order in progress?
• How can I differentiate my click&collect orders from my delivery orders?

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GENERAL INFORMATION 14

• VERSION - Is there an Android version?
• UPDATE - Do I need to update the Tiller App? How can I do it?
• CONNECTION - Does the till work without an internet connection?
• SUPPORT-How to access to Customer Care directly from the application?
• OPENING HOURS - What are our opening hours?

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SumUp Card reader 8

• Can I create a PayPlug account without a registration number?
• How do I configure an Ingenico DESK 5000 payment terminal on SumUp
• How do I transfer my PayPlug balance to my bank account?
• How long does it take to activate my account?
• How to cancel or refund a transaction ?

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