How to contact our Customer Care?

There is three principals ways to reach us:


- Directly through the chat from the App : The text bubble at the upper right corner of the screen.



- From the Back Office : Go to the FAQ section and click on the bubble on the right corner on the bottom.



- Directly by email at:

FR : support.caisse@sumup.fr

ES: soporte.tpv@sumup.es

IT: supporto.cassa@sumup.it 



We are available from Monday to Saturday, between 9am and 9pm depending of the country.