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Knowledge base
FAQ
BACK OFFICE- GENERAL
24
LOG IN/OUT- How to connect to the back office ?
LOG IN/OUT -Forgotten password - How to get and change your password?
INFORMATION- How to modify your establishment's information.
INFORMATION - How to add your establishment's logo on the ticket?
USERS- How to create a new user and give it the permission to access the back office?
View all 24
APP - ORDERING SCREEN
19
ORDER - How to take an order?
ORDER - How to change the name of an order?
ORDER - How to change the number of covers in an order?
ORDER - How to link an order to a table?
ORDER - How to associate an order to a customer?
View all 19
HARDWARE AND INSTALLATION
21
APPLICATION - How to download the application?
PRINTER - How to connect the Epson printer to the iPad?
PRINTER - How to associate a role to your printer?
ROUTER - How to install the router and connect it to SumUp wifi network?
PRINTER - How to launch a printing test?
View all 21
APP- PAYMENT SCREEN
25
CALCULATOR - How to use the calculator?
PROVISIONAL TICKET - How to print a provisional ticket?
ORDER - How to cancel an order?
FAST PAYMENT - How to activate the fast payment?
PAYMENT - How to divide a payment?
View all 25
APP - CUSTOMER ACCOUNTS
7
CUSTOMER ACCOUNT - What is the Customer Account feature and how do I activate it in SumUp?
CUSTOMER ACCOUNT - How do I create a Customer Account for my client?
CUSTOMER ACCOUNT - How do I register an order as a debt in a Customer Account?
CUSTOMER ACCOUNT - How can I view the details of an order paid for in a customer account and print a summary ticket?
CUSTOMER ACCOUNT - How do I cash in the total credit’s of my customer on his account?
View all 7
APP- SETTING SCREEN
17
TRAINING MODE - How does the training mode works and how to activate it?
LOGIN/LOGOUT - How to login/logout of your Tiller App?
BACK OFFICE - How to access the Back Office from the application?
SETTINGS - How to access to the Settings of your SumUp App?
Z TICKET - How to reprint your Z ticket per till?
View all 17
APP - DAILY STOCK
1
STOCK - how do I use Stock?
APP- TABLE PLAN (MAIN SCREEN)
5
TABLE PLAN -How to create / modify the seating plan?
TABLE PLAN -How to merge / split your tables?
TABLE PLAN -What is the meaning of the colours associated to any table?
RESERVATIONS - How to make a reservation? How to assign it to a table?
RESERVATION - How to cancel a reservation ?
APP - IPAD MASTER
2
Master iPad – Synchronization & Printers
Master iPad for Delivery
BACK OFFICE - Reports / Analytics
26
DASHBOARD - How to get an overview of your stores performance using the Dashboard?
DASHBOARD - How to view your data if you have several establishments?
DASHBOARD - How to read the CSV export
CURRENT TILL REPORT - How to monitor the activity of the open till of your stores using the Current Till Report ?
DASHBOARD - How to align your report data with the opening and closing times of your till
View all 26
BACK OFFICE - Products / Options / Menus / Meals
16
PRODUCTS - How to create a new product? How to edit, delete and deactivate it?
PRODUCTS - How to change the order of a category in the product list?
OPTIONS - How to add a new option? How to edit/delete an option?
OPTIONS - How to activate an option on a product?
MENUS - How to create a new menu for your establishment?
View all 16
ONLINE DELIVERY / CLICK&COLLECT ORDERS
26
PRODUCT - How do I edit my product information to change its appearance on my online menu?
Where do my orders for delivery / click&collect appear on the iPad?
How can I be informed when I have a new delivery / click&collect order on the application?
How to differentiate a new delivery/click&collect order from a delivery/click&collect order in progress?
How can I differentiate my click&collect orders from my delivery orders?
View all 26
GENERAL INFORMATION
14
VERSION - Is there an Android version?
UPDATE - Do I need to update the Tiller App? How can I do it?
CONNECTION - Does the till work without an internet connection?
SUPPORT-How to access to Customer Care directly from the application?
OPENING HOURS - What are our opening hours?
View all 14
SumUp Card reader
8
Can I create a PayPlug account without a registration number?
How do I configure an Ingenico DESK 5000 payment terminal on SumUp
How do I transfer my PayPlug balance to my bank account?
How long does it take to activate my account?
How to cancel or refund a transaction ?
View all 8
Help Desk Software
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